Consumption Management

in one of the earlier posts ( i had written about IT department working closely with business units and help them in managing the consumption of IT services they had subscribed for.

i recently came an example of an IT department of a retail organization which was working closely with one of the business units to enable them to track consumption of email services and providing assistance for service consumption optimization. an example of their service catalog along with consumption management measures is provided in the snapshot below:-

Service Catalog
Service Catalog

the snapshot below shows how enabling the business unit to optimize the consumption of email services also lead to lowering of TCO for the IT deparment for providing an enterprise wide email services.




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